Customer Service

 

In this area you can find information about our customer service including:

  • Our repairs procedure
  • An insight into the work of our Wetzlar-based colleagues

 

  • Service & Repair

    Repair Form

    Servicing and Repairs

    How to have your ZEISS product repaired/serviced

     

    ZEISS are pleased to offer a service and repair facility to our customers, ensuring that you are constantly happy with your product.

    Should you require a repair or service of your ZEISS product, please contact your local dealer. Advice and replacement parts can be dealt with in-store promptly by your dealer. For additional parts, repairs or servicing, your dealer will send the product direct to our highly skilled engineer at ZEISS UK. This reduces the hassle for yourself, ensuring the process is as swift and as simple as possible.

    To find a ZEISS dealer near you, please search using the facility below. Should you have any difficulty or questions, please feel free to contact us.

    Please note that we do not repair binoculars that were manufactured by Carl Zeiss Jena (formerly the East German manufacturer). You'll find the address of Carl Zeiss Jena here.

    Find a Dealer

  • Service Points

    Service Contacts

    Your dealer remains your partner – even after your purchase. We work very closely with our qualified authorised dealers who will provide optimal support with information and advice before your purchase, as well as aftercare for services, repairs and warranty claims.

     

    Products from Carl Zeiss / Hensoldt

    Naturally we are always happy to provide help and support. You can contact us as follows:

    Great Britian
    East Coast Binocular Repairs (Our ZEISS Authorised Service and Repair Centre)
    The Old Dairy
    Stable Yard
    Ryston Hall
    Ryston
    Downham Market
    Norfolk
    PE38 0AA
    Phone: +44 (0) 1223 40 1450
    customercare .uk @zeiss .com
    Germany
    Carl Zeiss Sports Optics GmbH
    Customer Service
    Gloelstr. 3-5
    D-35576 Wetzlar
    Germany
    Phone: +49 800 934 77 33
    service .sportsoptics @zeiss .com

    Products from Carl Zeiss Jena

    For additional services and questions about binoculars made in Jena please contact:

    Optik Service Rathenau
    A. Schwolow
    Jahnstraße 27
    D-14712 Rathenau
    Germany
    Phone: +49 3385 496 119
    Fax: +49 3385 496 120
    in fo @augenblick -mal .de