ZEISS Group

Data protection

Information on how ZEISS online services (websites, apps, social networks) collect and process your personal information

The following "Data Protection Overview" fact sheet provides a concise overview of the collection and processing of your personal data by ZEISS online services (websites, apps, social networks). Full details of this process are available in the complete version of our Data Protection Notice.

Data Protection Overview

What information do we collect?

I. When you open and/or use our online services, the information collected includes:

  • The type of browser you are using
  • The pages you have visited on our website
  • Operating system
  • Your IP address or shortened IP address
  • User behavior (e.g. mouse movements, click behavior, session duration, etc.)

This data is mainly collected and used in an anonymized or pseudonymized form.

II. If you have registered on our website, you have voluntarily provided information about yourself, which includes:

  • First name, last name and title
  • Payment information
  • Contact information (e.g. email, phone)
  • Address and order information
  • Company, group assignment
  • Products and equipment you use
  • Personal interests and preferences

How is information collected by ZEISS online services?

The ZEISS online services use various types of cookies or tracking technologies with different functions. These perform purely technical functions, while also contributing to the optimization of the web pages, to interactions with social media, as well as to the usage-related advertisement both on our side and the partners' side. As a result, we also provide information to our partners for analysis, marketing and social media purposes. You can object to the use of these technologies at any time and in different stages. Click on "Settings" to select your personal cookie settings:

Data is collected by ZEISS online services via automated processes or user entry, e.g. by means of:

  • Cookie tracking pixels
  • Direct user entry
  • Cross-device tracking, mouse tracking and similar methods

Cookies make websites more user-friendly, effective and secure. A cookie is a text file containing information about user activity which is temporarily saved in the user's browser. They can be used to define and save visitor preferences and website settings.

Note: Additional information about cookies and other Internet technologies is available in our Data Protection Notice.

Why do ZEISS online services process and use my personal information? When does ZEISS use and process my personal information?

It should be noted that ZEISS only collects personal information on a case-by-case basis and for specific purposes. The following list of reasons is therefore not exhaustive.

  1. For the provision of our products & services
  2. To comply with legal obligations
  3. For credit checks when processing payments that use insecure payment methods
  4. To prevent fraud on purchases
  5. For promotional purposes
  6. For web analytics and to improve our website
  7. For contests
  8. For newsletters and other subscriptions
  9. For online applications
  10. For contact purposes and in contact forms
  11. During the use of protected areas, such as ZEISS ID, and for authentication
  12. In the online shops
  13. During requests
  14. During the use of ZEISS digital services, e.g. platforms, subscribing to/unsubscribing from newsletters, and during the use of apps

We know that it is important to you that your personal information be handled with care. Since data protection is a high priority issue at ZEISS, we make sure that your information is collected, processed and used strictly in accordance with the law. The instances listed above are those in which we require personal information from you.

This information helps us continually improve our websites and provide you with an individualized user experience. The individual items of personal information are used to process your orders, to deliver purchased goods and products to you, to verify your creditworthiness, to process payments, to prevent fraud and to keep you informed about your orders and our products, services and special offers.

So that we can get in touch with you faster and more easily than by ordinary mail, please tell us with your email address. Your address will only be used for advertising purposes if you have given your explicit permission for this.

Legal basis for processing personal data

We process your data only in compliance with the applicable laws. In particular, we will process your data in accordance with Article 6 and Article 9 of the General Data Protection Regulation (GDPR), as well as in accordance with the conditions for consent in Article 7 GDPR. We will process your data, among other things, upon the following legal bases. Please note that this is not a complete or exhaustive list of the legal bases. These are merely examples intended to render the legal foundations more transparent.

  • Consent (Article 6, paragraph 1, sentence 1, letter a GDPR and Article 7 GDPR or Article 9, paragraph 2, letter a and Article 7 GDPR): we will only process certain data on the basis of your explicit and voluntary consent given in advance. You have the right to revoke your consent at any time with effect in the future.
  • Performance of a contract / pre-contractual measures (Article 6, paragraph 1, sentence 1, letter b GDPR): we need access to certain data to initiate or perform your contract with ZEISS and ZEISS partners.
  • Compliance with a legal obligation (Article 6, paragraph 1, sentence 1, letter c GDPR): ZEISS is subject to a series of legal requirements. In order to meet these requirements, we must process specific data.
  • Protection of legitimate interests (Article 6, paragraph 1, sentence 1, letter f): ZEISS will process specific data to protect its interests or those of third parties. However, this only applies if your interests in the individual case do not override other legitimate interests.

Where is my personal information processed?

Generally, your information is processed on servers located in Germany. If permitted, your information may also be processed in countries other than Germany. User information is processed in part by external companies hired by ZEISS.

When forwarding data within the ZEISS Group (if permitted), transmitting data abroad and processing data with external partners , ZEISS observes the applicable data protection laws and safeguards these activities by means of the statutory requirements on data protection, including data processing contracts, EU standard contractual clauses and international conventions.

What rights do I have?

  • The right to information
  • The right to object, including the right to withdraw your objection
  • The right to have information deleted or released/transferred
  • The right to limit or block the processing of information
  • The right to have information corrected
  • The right of appeal, also through a responsible supervisory authority
  • The right to withdraw your consent
  • The right to not be subject to a decision based solely on automated processing, including profiling

If you have a data protection concern, please contact:

Corporate Data Protection Officer
Carl-Zeiss-Strasse 22
73447 Oberkochen

Contact via email (no confidential content, please): datap rivacy @zeiss .com
Contact by phone: +49 7364 20-0 (keyword "data protection")
Contact via web form: Go to form

When does my personal information get deleted?

We delete your personal information when the purpose for which it was collected no longer exists; this could include information collected during the execution of a contract which has been terminated. In order to adhere to commercial and tax law and other legal requirements, it may be necessary to store your personal information for longer than the purpose for which it was collected or to initially block the information so that it can be used for later processing. . This may also be necessary for the assertion, exercise and defence of legal claims.

How does ZEISS safeguard my personal information?

When you sign in to specially protected areas, e.g. via ZEISS ID, or into online shops, when you register to participate in contests or when you place an order, your personal information is transferred to us. To ensure that your information does not end up in the wrong hands, it is encrypted using standard, state-of-the-art methods such as SSL encryption (secure sockets layer). This is a proven and secure method of transferring information on the Internet.

ZEISS also employs a wide range of additional technical and operational security measures to protect the personal data of its partners and customers. In conjunction with these security measures, we may occasionally request that you provide proof of your identity before granting you access to your personal information.

Does ZEISS use cookies?

ZEISS uses cookies to ensure that your user experience is as comfortable and convenient as possible. Want to know more about how we use cookies?

Information on cookies and other Internet technologies

Your ZEISS ID account

Your ZEISS ID account can be used to sign in to a wide range ZEISS products and services. When you sign in, the information you provided voluntarily is used to create a personalized data record. The information helps us provide products and services which are better tailored to you personally.

Withdrawing permission to use your personal information

To withdraw permission for the use of your personal information, click the link below:

View withdrawal form

Falsified emails (spoofing), spam and phishing

Beware of phishing and spoofing activities

Unfortunately, the ZEISS brand is among those which are misused for deceptive purposes. In more specific terms, this means that users sometimes receive falsified emails supposedly sent from ZEISS. These emails are often visually designed to look like ZEISS communications and can in some cases be difficult to tell apart from authentic emails from ZEISS.

In these cases, the persons sending the falsified emails are attempting to exploit the trust between ZEISS and its customers in order to steal sensitive information (e.g. login details, customer information, payment information) or to install malicious software on your computer or smartphone.

These emails are not created or sent by ZEISS, even if our name is used to make it appear so. Unfortunately, this also means that ZEISS has no control over the creation and sending of illegitimate emails.

The following characteristics can help you identify whether the email you received is actually from ZEISS:

  • Confirmation emails and invoices from ZEISS should only be for items you actually ordered.
  • Emails from ZEISS should be free of typographical and grammatical errors, since they are proofread before being sent.

In some areas of our websites, we also provide information about, and links to, third-party websites. We do this only if we are firmly convinced of the seriousness of the respective supplier. However, ZEISS is not responsible for the data protection stipulations or contents of these websites and assumes no liability in this regard. These external links are marked with the following icon:

The right way to deal with spam, phishing and spoofing emails:

  • We recommend that you delete suspicious emails immediately.
  • Never open links or attachments in suspicious emails and never give outyour personal information.
  • We also recommend running a virus scan on your computer.

If an email contains unusual or suspicious information regarding your order or your customer information, sign in to the online shop with which you placed the order. There, you will find a list of all the orders you have actually placed, along with the status and invoice number for each order. To do this, manually enter the address of the particular ZEISS online service in your browser. Manually entering the address allows you to avoid the risk of being sent to fraudulent websites via links contained in the email.

Tip: If you're unsure about an email you've received, use our contact service to get in touch with us or write us a message at contact form.

Country-Specific Regulations

The following applies to users located in the Russian Federation:

The services mentioned here are not intended for citizens of the Russian Federation whose permanent address is in Russia. If you are a citizen of the Russian Federation and your permanent address is located in Russia, you acknowledge that any and all personal information you provide when using our services is done so at your own risk and that you are solely responsible for this information; you also acknowledge that by using ZEISS services you grant your explicit permission to have your personal information collected and transferred to the United States and other countries for processing, and that ZEISS cannot be held responsible for failure to adhere to any laws of the Russian Federation.


The following applies to users located in the People's Republic of China:

By using ZEISS services you grant your explicit permission for your personal data to be collected, processed and transferred to recipients outside China.


The following applies to users located in the United States:

The content of this website can be restricted for use by persons in specific geographical regions (including the USA). ZEISS makes no claims that the website or its content is accessible, or appropriate, outside of these regions. Access to the website may not be legal for certain persons in certain countries. If you access the website in violation of these provisions of law you do so at your own initiative and are responsible for observance of the applicable laws.

The "Shine the Light" law of the state of California enables residents of California to request certain information about the data collected by ZEISS and sent to third parties for direct marketing purposes.

If you wish to request additional information covered by the "Shine the Light" law, contact us using the information provided above or submit a request to the address provided with the phrase "California Shine the Light Request" so that we can appropriately categorize your request. For this process we require your postal address, permanent address and an email address so that we can send you an answer.

CCPA Privacy Notice Addendum

This Privacy Notice for California Residents supplements the information contained in ZEISS’s Data Protection Notice and applies solely to all visitors, users and others who reside in the State of California. We are introducing this Data Protection Statement to comply with the California Consumer Privacy Act of 2019 ("CCPA") and other California data protection requirements. Any terms defined in the CCPA have the same meaning when used in this notice.

What Information Is Collected?

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or Social Security number.

yes

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

A name, signature, Social Security number, address, telephone number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.

yes

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disabilities, gender (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

No

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

yes

E. Biometric information.

Genetic, physiological, behavioral, or biological characteristics, such as fingerprints used for pattern recognition or other identifiers or identifying data.

No

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

Yes

G. Geolocation data.

Physical location or movements.

Yes

H. Sensory data.

Audio as part of voicemail or call recordings.

Yes

I. Professional or employment-related information.

Current or past job history or performance evaluations.

Yes

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or offices acting on the student's behalf, such as grades, certificates, class lists, student schedules, student identification codes, student financial information, and student disciplinary records.

No

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, predispositions.

Yes

Personal information described above and in this Privacy Notice does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA’s scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

How is data collected?

Personal information is collected from the following sources:

  • Directly from consumers, for example if you have registered on our website or you have voluntarily provided information about yourself.
  • Indirectly from consumers, for example information collected when you access and/or use one of our online services.
  • From our third-party service providers that help us provide our products and services.
  • From third parties who interact with us in connection with the services we perform, for example from eye-care professionals as part of product orders.

Why is data collected?

ZEISS collects personal information for the following purposes:

  1. For the provision of our products and services
  2. To comply with legal obligations or exercise our legal rights
  3. For credit checks and payment processing
  4. To prevent fraud  
  5. For advertising and marketing purposes
  6. For web analytics and to improve our website
  7. For contests
  8. For newsletters and other subscriptions
  9. For online applications
  10. For contact purposes and in contact forms
  11. To safeguard the security of protected areas, such as via ZEISS ID, and for authentication
  12. For orders and purchases
  13. For vendor and supplier management  
  14. To manage warranties and service claims
  15. For customer care and support
  16. To operate and allow the use of ZEISS digital services, platforms, and apps
  17. For research and development activities such as clinical studies
  18. For any purpose disclosed when collecting information

Disclosure of Personal Information

In the past 12 months, we have disclosed to third parties for our business purposes, the following categories of personal data relating to California residents covered by this disclosure:

A. Identifiers.
B. Personal data categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
D. Financial data
F. Internet or other similar network activity.
G. Geolocation data.
H. Sensory data.
I. Professional or employment-related data.
K. Inferences drawn from other personal data.

Please see “What Information Is Collected?” for more detail on these categories.

The categories of third parties to whom we disclosed personal information for our business purposes are:

  • Affiliates and subsidiaries of ZEISS
  • Vendors, suppliers, and service providers
  • Dealers and distributors who serve as ZEISS’ outside sales force
  • Banking institutions
  • Third parties who deliver our communications and products
  • Other third parties (including government agencies) as required by law

ZEISS does not intentionally collect data on young people under 16 years of age. Please contact us if you believe a young person under the age of 16 has submitted personal information to us so that we can delete it.
 

Consumer Rights

The CCPA provides consumers (California residents) with specific rights regarding their personal information. You have the right to request access to or deletion of your personal information. This applies to data collected, used, disclosed, or sold over the past 12 months, subject to certain exceptions.

To exercise these rights, please submit a verifiable consumer request to us by contacting us at:

Corporate Data Protection Officer
Carl-Zeiss-Strasse 22
73447 Oberkochen
Germany
Contact by email (please do not send confidential or sensitive information): datap rivacy @zeiss .com

Phone: 1 (800) 328-2984
online form
 

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for information twice within a 12 month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
 

Non-Discrimination

We will not discriminate against a California resident that exercises his or her rights under the California Consumer Privacy Act.

Contact us

If you have any questions or comments about this notice or about ZEISS' privacy policies and practices, please contact us at:

Corporate Data Protection Officer
Carl-Zeiss-Strasse 22
73447 Oberkochen
Germany
Contact by email (please do not send confidential or sensitive information): datap rivacy @zeiss .com

Phone: 1 (800) 328-2984
online form
 

Important information about the safeguarding of your information

Safeguarding your personal information

In today's connected world, unauthorized attempts to access information are a reality which confront private individuals and companies on a daily basis. Safeguarding information against such attempts is a considerable challenge.

Data protection is a high priority issue at ZEISS, and we invest time, energy and money into ensuring that our systems are secure and monitored around the clock. When you use ZEISS websites and platforms, you entrust us with your personal information. Safeguarding this information is important to us. There are also things that you can do to protect your personal information against unauthorized access. Below you will find information about how you can help ensure that your information stays safe.

How can I protect my personal information?

The important principle in this connection is to protect the information on your computer, laptop or mobile devices with passwords and PIN codes that only you know. Also, make sure you sign out of ZEISS websites, platforms and shops after you are finished using them.

Make sure that you only use your passwords for one account. Never use the same password for different service providers or online portals. Check to make sure that the passwords you use on ZEISS websites and platforms are not being used for other websites as well. If they are, we recommend changing all of your ZEISS passwords immediately.

Do not write your passwords down where other people can see them. Once again, make sure that you are the only person who has access to these passwords.

How do I create a secure password?

Passwords should be selected so that they are not easy to guess. This means not using common, everyday words, your own name or the names of family members in your passwords. For added security, it is a good idea to use a combination of upper and lowercase letters, numbers, and special characters.

Is there anything else I should be careful about?

If you use a public computer to access ZEISS websites or platforms, be sure to sign out of your account when you are finished.

If you receive unsolicited emails asking you to provide your password or payment information, ignore these and contact ZEISS immediately (Go to contact form). We will look into the matter.


Data protection notices

Detailed version

Data processing at ZEISS (e.g. collection, processing, transfer) is performed in accordance with the law. The personal information needed from you for business transactions is stored by us and transferred to service providers contracted by ZEISS to the extent necessary to process the transactions.

Scope of Application

This data protection notice applies to websites, domains, social media platforms and applications belonging to companies in the ZEISS Corporate Group (hereinafter referred to as ZEISS). They do not apply to the websites of ZEISS companies that, for example, have amended data protection and legal notices due to national legislation. Therefore, please note the respective data protection and legal notices of all ZEISS websites you visit or programs you use.

In some cases, ZEISS websites also contain links to websites of third-party, ZEISS-external companies to which this data protection and legal notice does not apply.

General Data Protection Standard

ZEISS is a corporation operating on a global scale which has cross-border legally independent companies, business processes, management structures, and technical systems.

When you visit our websites, data may be collected which may, in some cases, be of a personal nature. In this notice, we point out what personal information ZEISS companies collect during your visit to our websites, and how we handle this data.

We consider the protection of your personal information a very serious matter. Our processing of your personal information collected during your visit to our websites is carried out fully in accordance with the relevant legal stipulations. In addition, our approach to dealing with personal information is based on the EU data protection principles which provide for the greatest possible degree of transparency, observance of the right to choose, access rights and the transmission and lawful processing of personal information.

Every ZEISS company complies with the data protection laws which are applicable in its own particular case. In addition, the handling of personal information is specified in a company directive for all ZEISS companies within the Group. This ZEISS company directive serves to ensure that your data is processed properly and in compliance with the applicable laws at the ZEISS companies which will handle personal information. At the same time, we have instructed our employees to refer to and comply with our data protection rules wherever personal information is requested on any website.

To the extent legally permissible and with due regard for your legitimate interests in excluding the transmission or use of information, we may forward your address and creditworthiness data to, or request this data from, credit agencies in order to run credit checks for orders.

For orders paid for by invoice, and installment purchases, we use address data in addition to other creditworthiness data to estimate the risk of payment defaults in individual cases.

ZEISS and other companies in the ZEISS Group generally provide their customers with the option of using insecure payment methods (e.g. paying by invoice, credit purchases). The following is a non-exhaustive list of companies in the ZEISS Group:

  • Carl Zeiss Industrielle Messtechnik GmbH
  • Carl Zeiss Spectroscopy GmbH
  • Carl Zeiss Meditec Vertriebsgesellschaft mbH
  • Carl Zeiss Vision GmbH
  • Carl Zeiss Microscopy GmbH

Companies which offer their customers the option of using insecure payment methods have a justified interest in protecting themselves against payment defaults. This is usually done by checking the customer's creditworthiness before offering the option of using an insecure payment method. For credit checks, ZEISS is entitled to use negative creditworthiness information about the customer that it has collected itself or which has been transferred to it by another company in the ZEISS Group.

ZEISS is also entitled to transfer negative creditworthiness information about the customer to other companies in the ZEISS group before these companies grant the customer the option of using an insecure payment method.

Creditworthiness information is information about outstanding payments and information which provides direct indications that the customer is at risk of defaulting on his or her payment (e.g. bankruptcy, debt counseling, deferrals due to inability to pay). Before ZEISS stores the collected negative information about outstanding payments for the purpose of transferring this information to other companies in the ZEISS Group, the customer will receive notice that this information may possibly be transferred. ZEISS is also entitled to transfer information about exceedingly atypical orders (e.g. simultaneous orders for multiple items with the same delivery address placed using different customer accounts) to other companies in the ZEISS Group and to use information about exceedingly atypical orders that it has received from other companies in the ZEISS Group. This is intended to prevent the occurrence of payment defaults and to protect our customers against having their identities used for fraudulent purposes.

Furthermore, ZEISS is permitted to collect and process address and order information for its own marketing purposes. This means, for example, that ZEISS may compare email addresses collected during order processes with Facebook Ireland Limited's email address lists in order to display personalized advertisements to the owner of the address. Facebook Ireland Limited is not permitted, however, to use the email address for any purpose other than comparing it with its address list. Information is sent to third parties for advertising purposes only in cases where it is legally permissible to do so.

Notice

You may object to the use, processing and transfer of your personal information at any time by means of an informal written letter addressed to ZEISS or via email (Go to withdrawal form). Upon receipt of your objection, we will cease to use, process and transfer the information in question for any purpose other than carrying out the orders and tasks you have requested; we will also cease to send you advertising and promotional materials.


Disclosure or objection:
Want to know which of your personal information is processed by ZEISS? Want to object to having your information used? Under Article 15 of the General Data Protection Regulation and § 34 of the German Federal Data Protection Act 2017 you have a legal right to this and we are happy to comply with your request.

Request information

Gathering, Processing and Transfer of Personal Information

ZEISS wants to give you as much control as possible over your personal information. Normally, you can access ZEISS websites without providing any personal information.

However, in certain areas of the ZEISS websites you are requested to enter personal data in order to help us enhance the site for you and keep in contact with you. Any personal information you submit is treated as confidential and is saved and processed exclusively within the scope of the relationship between you and ZEISS. Your personal information will not be forwarded, published or otherwise made available to third parties for marketing purposes without your prior approval.

However, as part of the provision of our services, your information may under certain circumstances be transferred to third parties who we have included in order processing, e.g. business partners or IT service providers. When transferring personal information to these third parties, we restrict ourselves to the information which is necessary for the provision of the service in question and we ensure that this transfer is carried out in compliance with the required data security. ZEISS companies will only transfer your personal information to third parties which have committed themselves to data protection and to the processing of your information in compliance with the applicable laws.

In addition, ZEISS may be forced by court or official orders to disclose your data and associated information. Likewise, we reserve the right to use your information for the assertion of or defense against legal claims.

In the event of a takeover or merger with another company, it may be necessary to disclose or transfer your information to actual or potential buyers. In this case, ZEISS will aspire to the highest possible level of data protection and will comply with the legal stipulations.

Rights of those affected

You are entitled to request information regarding the personal data we process at any time; you may also object to the processing of this information as well as request that the extent to which your personal information is processed be limited, that information be corrected or that information be deleted. Please note that ZEISS may only delete your personal information in the event that no legal stipulations exist which require this information to be stored, or in the event that ZEISS' right to store this information does not take precedence over your right to have it deleted. Please also note that once you have requested to have your information deleted, or to have the processing of your information limited, or you have objected to the processing of your information, you may then no longer use ZEISS services, in part or in full, which require the use of your personal information.

If your personal information is being used by ZEISS because you have agreed to have it used, or because it is required for the fulfilment of a contract you have concluded with ZEISS, you may request a copy of the information that you have made available to ZEISS. Please send your request to the email address provided below. Be sure to include which data or processing activities you are requesting information about, in what format you would like to receive this information, and whether the information should be sent to you or another recipient. ZEISS will carefully review your request and inform you of the best way to fulfil it.

Furthermore, in the following cases you can ask ZEISS to not share your personal information with others:

  1. If you claim that the personal information held by ZEISS is incorrect (however, the processing of information in this case will only be limited during the period of time needed by ZEISS to verify the accuracy of the personal information in question), 
  2. If there is no legal basis for the processing of your personal information by ZEISS and you request that ZEISS cease processing your information, 
  3. If ZEISS no longer needs your personal information, but you claim that ZEISS must store this information so that legal claims can be raised or exercised, or so that the claims of third parties can be defended, or
  4. If you object to the processing of your personal information by ZEISS (on the basis of ZEISS' legitimate interest), for the length of time required to verify if ZEISS' interest in processing your personal information takes precedence or if a legal requirement to store the information exists.

Go to form

 

Personal data of children:
ZEISS does not intentionally collect or process the information of children under the age of 16, or as required by local laws, except on websites intended specifically for children. ZEISS adheres to the applicable data protection laws on these websites.

Compliance with regulations

ZEISS and its products, services and technologies are subject to the export regulations of various countries, including those of the European Union and its member states and those of the United States. You acknowledge that ZEISS is required, per applicable export regulations, trade sanctions, and embargos, to take measures to prevent companies, organizations, and parties named in sanction party lists from acquiring certain products, technologies, and services through ZEISS websites or delivery channels controlled by ZEISS. These measures may include the following:

  1. The automated comparison of user registration information described in this notice and other information related to the user's identity with applicable sanction lists;
  2. Regular and repeated comparisons of this information as sanction lists are updated or as the user updates his or her information;
  3. The blocking of access to the services and systems of ZEISS if a user is potentially found in an applicable sanction list;
  4. Establishing contact with the user in the event his or her information is found in a sanction list, in order to verify his or her identity.

You also acknowledge that information required to carry out activities in accordance with your decision to have your personal information processed and used, or to receive marketing and promotional materials from ZEISS (regardless of the country in which the ZEISS company in question is located, and regardless of whether you have provided your explicit permission or objection to receive marketing and promotional materials) may be stored by companies in the ZEISS Group and exchanged between them to the extent this is required by law.

Legitimate interest of ZEISS

Each of the items listed below presents a case in which ZEISS has a legitimate interest in processing and using your personal information. If you do not agree to having your information processed and used by ZEISS in these ways, you may object to these processing activities.

Go to form

Questionnaires and surveys
ZEISS may invite you to participate in customer surveys. The questionnaires used for these surveys are designed in such a way that the questions can be answered without providing personal information. However, any personal information provided in a questionnaire or survey may be used by ZEISS to improve its products and services.

Generation of anonymized data sets
ZEISS may anonymize the personal information covered by this Data Protection Statement to create anonymized data sets which can be used to improve ZEISS products and services as well as those of its affiliated companies.

Recording of telephone and chat conversations for the purpose of quality improvement
ZEISS may record telephone or chat conversations (after you have been informed of it during the phone conversation and before the recording commences) for the purpose of improving the quality of its service.

To keep you informed about updates and collect feedback
Within the framework of ZEISS' relationship with you as a customer, ZEISS may keep you informed, to the extent permitted by law, about its products and services (e.g. webinars, seminars and events) which are similar to the products and services which you have already purchased from ZEISS or which you use, or products or services which are directly related. Moreover, ZEISS may contact you to collect feedback regarding products, services, seminars, webinars or events which you have purchased or attended for the purpose of improving the product, service, webinar, seminar, or event in question.

Information on data security

ZEISS knows how important it is that the information you provide to us is handled discreetly and is protected. Data security on our websites is a top priority. We have therefore made great efforts to ensure that our online security measures are effective. Essential data traffic on the ZEISS websites is therefore encrypted. ZEISS endeavors to update its encryption technology on a continuous basis in line with technical progress, in order to guarantee the confidential handling of the information you send us over the Internet.

To the extent technically possible, for example to measure the use and effectiveness of a web-page, as well as for authentication and simplification of navigation, we use various technologies including "cookies". A cookie is a data item which a website sends to your browser. It is stored on your system and is used to identify it (see Cookies, Web Tracking and Web Analytics).

During a visit to our websites visitors' IP addresses are captured for the analysis of malfunctions, for website administration, and for the establishment of demographic characteristics. Furthermore, we use the IP addresses and other information, made available to us by you on this website or by other means as required, to find out which of our websites are being visited and what topics interest our visitors.

Cookies, Web Tracking and Web Analytics

ZEISS online services use cookies, pixels and other similar technologies (collectively called "cookies" from now on) to recognize your browser or device, to learn more about your interests and to provide you with essential functions and services as well as for other purposes.

Cookies have the advantage that they enable you to use many of our offerings (services/features). If you do not allow cookies to be placed or reject cookies in any way, it is not possible, for example, to use various aspects of our online services or to use other products or services that require cookies.

Approved third party providers may also place cookies when you interact with ZEISS services. Third party providers include search engines, measurement and analysis service providers, social media networks and advertising companies. Third parties use cookies to provide content, including ads, that is relevant to your interests, to measure the effectiveness of their ads, and to provide services on behalf of ZEISS. For more information about third parties who may place cookies, please refer to the "Partners" section in the "Tracking and Cookie Technologies" section.

In certain cases, the data collected can be used to identify the visitor. The data collected is used to improve the offering or target customers. IP addresses are generally shortened or only processed in an anonymous form.

Depending on their function and purpose, cookies can be grouped into different categories: strictly necessary cookies, functional cookies, performance or analytical cookies, cookies for marketing purposes and social media cookies.

Essential cookies
Essential cookies are necessary to allow you to navigate through a website and use the features built into it. Without these cookies, the website's functionality cannot be guaranteed. This means that certain actions performed by the user (e.g. text input, configuration options) are not stored as the user navigates to other pages on the website.

Functional cookies
Functional cookies make it possible for a website to store information provided by the user (e.g. username, language selection, current location) to improve the user's browsing experience and personalize the functionality of the website. For example, a website can provide the user with local pricing information if a cookie is used to store the region that the user is in. Functional cookies are also used to perform commands such as playing videos. These cookies collect information in anonymous form and cannot be used to track your use of other websites.

Performance Cookies
Performance cookies collect information about how a website is used (e.g. information about which pages the visitor visits most frequently and whether or not the user receives any error messages). These cookies do not store any information which could be used to identify the user. The collected information is aggregated and anonymized. These cookies are used exclusively to improve the performance of the website and, hence, the user's experience.

Cookies for marketing purposes
Cookies for marketing purposes are used to present users with advertising which is relevant to them and which is tailored to their interests. They are also used to limit the number of impressions of an ad and to measure the effectiveness of advertising campaigns. They register whether a user has visited a page or not. This information can then be shared with advertisers. These cookies are used to improve the relevance of advertising and are linked in part to page functionalities of third parties.

Social media
For example, we use social media cookies so we can activate social media icons. This also allows access to social media and surfing on our and other websites can be tracked by the operator of the social network.

If you want to modify, limit, or object to the use of cookies or the analysis of your surfing behavior, or if you wish to withdraw your objection, you can change and manage the settings for each website in most standard browsers as follows:

  • Chrome: Click the padlock icon next to the address bar (on SSL-certified pages) or on the information icon (i).
  • Firefox: Click the icon next to the web address. Look to the right of the check box and select "Further information". The cookie management is located under "Privacy & Security".
  • Internet Explorer: Click the gear icon, then go to "Extras" > "Internet Options". Go to the "Privacy" tab. The cookie management options are located under "Advanced".

You can also manage browser cookies for the most common web browsers via the browser settings. The help function of most web browsers explains how to prevent your browser from accepting new cookies, how your browser can notify you when you receive a new cookie, how to disable cookies and when the cookies expire. If you deactivate all cookies in your browser, neither ZEISS nor third parties will transmit cookies to your browser. However, if you do this, you may need to manually adjust some settings each time you visit a website, and some features and services may not work.

How does ZEISS use cookies?

Cookies are used to survey access to our online services and to implement functionalities intended for social media and marketing. We also forward information to our partners for analytical, marketing and social media purposes. Our partners may merge this information with other data you provide or others they may have collected through the use of their services. You can object to this use to different degrees. To do this, please select your personal preference.

ZEISS uses cookies in a number of ways and for the following purposes:

  • To authenticate and identify you when you use one of our websites or applications, so that we can provide you with the services you have requested
  • To provide the ZEISS websites and applications you use
    To store your settings or record the point at which you stopped using a ZEISS website or application
  • To measure your use of ZEISS websites and applications so that we can improve our websites and on-line services and adjust them to suit your likely interests.
  • To understand what your interests likely are so that we can present you with relevant information when you visit ZEISS websites
  • To provide content, including advertisements, that is relevant to your interests on ZEISS websites and third-party websites and generate reports. This allows us to measure and analyze the performance of our services.
  • To prevent fraud and improve security.
  • To undertake research and diagnostics to improve content, products and services.

Google Analytics

This website makes partial use of Google Analytics, a web analysis service from Google Inc., headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). For this purpose, Google Analytics uses cookies, i.e. text files that are saved on your computer and enable you to analyze your website. As a rule, the information about your use of this website obtained by the cookie is transmitted to a Google server in the USA, where it is saved. However, your IP address will be shortened by Google if IP anonymization is activated on the website. This applies within the EU member states or in other signatory states of the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities, and to provide the website operator with other services relating to website use and Internet use. Google will not merge other data with the IP address transmitted by your browser within the scope of Google Analytics. You can prevent the saving of cookies by setting your browser software accordingly. However, if you choose to do so, please note that you might not be able to utilize all the functions of the ZEISS website in question to their full extent. In addition, you may prevent Google's capture and processing of the data generated by the cookie related to your use of the website (including your IP address) by downloading and installing a browser plugin available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

The Terms and Conditions of Use and Data Protection Notice can be found at https://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies.

Google has added the code "anonymizeIp" to this web page to enable IP addresses to be collected in an anonymized form.

We use the remarketing and Google AdWords function of Google Inc. on our websites. ("Google"). This function is used to present website visitors with advertisements related to their interests within the Google advertising network. On these sites, the user may be presented with advertising related to content that he or she viewed previously on other websites which employ the Google remarketing feature. According to Google, it does not collect personal information during this process. If you do not want Google to use the remarketing feature, this can normally be deactivated by changing the settings at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-related advertising via the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp. For more information about Google remarketing and Google's privacy policy, please visit: http://www.google.com/privacy/ads.

If you have reached our website via a Google advertisement, Google AdWords may sometimes save a cookie on your computer. This cannot trace back to you as a person. The information collected with the help of this so-called "conversion cookie" is used to generate statistics on our conversion rate. This implies that we can know how many users visit our websites through a Google ad and, if applicable, purchase a product. If you want to avoid the tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the relevant domain: Google AdWords: googleadservices.com

We sometimes use the Google Analytics function "Google Signals" to configure your user experience so that it is equally optimal on all terminals.

DoubleClick Floodlight

We use the DoubleClick Floodlight service, an online advertising program from Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’).

Google Floodlight allows us to track and document the actions of users who visit our online service after they have seen or clicked on one of our ads. For this purpose, so-called floodlight tags or visitor pixels and cookies are set on our online service (so-called DoubleClick cookie). We use Google Floodlight to determine the efficiency of our online campaigns in terms of sales and user activity on our online service. These cookies and tags do not contain any personal data and are therefore not used for personal identification.

For more information about Google Floodlight and Google's privacy policy, please visit: http://www.google.com/privacy/ads/.

You can install a plug-in to object to the analysis of the data described above with effect for the future. The plug-in is available for downloading at https://www.google.com/settings/u/0/ads/plugin?hl=en.
 

Adobe Target

Adobe Target uses quantitative methods to capture usage behavior. We do not collect or process the full IP address or any data that could identify an individual person. Adobe uses "session cookies" and "permanent cookies." The former are only temporarily stored for the duration of your use of our website. The "permanent cookies" are used to record information about visitors who repeatedly access our website.

We use Adobe Target for the purpose of personalization only after your prior consent. You can give your consent in our Consent Management System either during your first visit to the portal via the consent banner or at any time in the cookie settings, which can be called up via a link at the end of each page of the portal, and you can adjust or revoke your consent with effect for the future.

You can access the Adobe Target data protection information here.

Personalized Recommendations

We use software to create user profiles and keep them up to date. The process involves the use of cookies for tracking purposes on the website. Unknown visitors are registered as anonymous.

In some cases we use retargeting by which visitors to a web page are tagged so that they can be presented with targeted information on other web pages. This information cannot be used to identify individuals and can be deactivated at any time by changing the display settings or privacy settings in your browser.

In some cases we use the remarketing function of Google Inc. This feature is used to present website visitors with advertisements related to their interests within the Google advertising network. To do this, a cookie is saved to the visitor's browser which makes it possible to identify the user when he or she visits a website which is part of the Google advertising network. On these sites, the user may be presented with advertising related to content that he or she viewed previously on other websites which employ the Google remarketing feature. According to Google, it does not collect personal information during this process. If you do not want Google to use the remarketing feature, this can generally be deactivated by changing the settings under http://www.google.com/settings/ads.

Through the use of the Google remarketing feature and the "similar audiences" feature, you may be presented with advertising from ZEISS which is tailored to your person and personal interests when you visit websites within Google's so-called "Display Network". You can also deactivate the cookies used in this process at any time by changing the display settings or privacy settings in your browser.

Use of Social Plug-ins

Some ZEISS websites feature the following social plug-in buttons for other websites:

These buttons, if displayed on the website, do not establish any contact with the servers from Facebook, Google+, Twitter or similar online service providers. For a connection to be activated, and for communication with Facebook, Google+ and Twitter to be established, you must firstly grant your approval – by clicking on the buttons.

If you are already logged into a social network of your choice, this is carried out without another window being opened. As this transfer occurs directly, we do not obtain any knowledge of the data transferred. What is transferred is the fact that you have launched the respective site. If you are simultaneously logged onto Facebook & Co., this information will be assigned to your social media account and will thus be connected with you.

The best way to obtain information on the further use and storage of your personal data by Facebook, Google+ and Twitter, is to go directly to these social media companies. It is likewise possible to block social plugins through your browser using add-ons.

Facebook

We use the Facebook "Customer Audience" and "Facebook Pixel" services on our websites to optimise our advertising offers, provided that you have granted an appropriate consent.
More information about these Facebook services and the privacy policy of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook") can be obtained by clicking on the link https://www.facebook.com/privacy/explanation.
If you use a Facebook user account, the Facebook pixel on our web pages can recognize this by the Facebook cookie which is used to transmit the collected usage data to Facebook for analysis and marketing purposes. Under certain circumstances, the Facebook Pixel may enable tracking on many other websites. You can check and/or deactivate this data collection and the additional processing and use of the data by Facebook directly on Facebook. With Facebook Pixel, the following data is transmitted to Facebook:

  • HTTP header information (including IP address, web browser information, web page location, document, web page URL, web browser user agent, and date and time of use)
  • Pixel-specific data: this includes the Pixel ID and Facebook cookie data including your Facebook ID (this data is used to associate events with a specific Facebook ad account and associate them with a Facebook user)
  • Additional information about your visit to our web pages as well as standard and user-defined data events.
    • Orders placed (sales transactions)
    • Completed registrations and trial subscriptions
    • Products searched for, product information downloads

The above data processing only applies to users who have a Facebook account or have accessed a Facebook partner page (which set a cookie). Playing advertising on Facebook (partner) pages using the "Customer Audience" service does not concern users who are not members of Facebook. If the Facebook ID contained in a Facebook cookie can be assigned to a Facebook user, then Facebook will assign this user to a target group ("Custom Audience") according to the rules we have defined, provided that the rules are relevant. We use the information thus obtained for the presentation of advertisements on Facebook (partner) pages or other websites. If you wish to object to the use of Facebook Pixel, you can set an opt-out cookie on Facebook or disable JavaScript in your browser. For additional information and configuration options for protecting your privacy with regard to advertising purposes, please refer to Facebook's privacy policy, which can be found amongst other locations at https://www.facebook.com/ads/website_custom_audiences .

LinkedIn Analytics, LinkedIn Ads und LinkedIn Conversion Tracking

We use the conversion tracking technology and retargeting feature of LinkedIn Corporation on our website. This technology allows visitors to this website to play personalized ads on LinkedIn. It is also possible to create anonymous reports on ad performance and website interaction information. To do this, the LinkedIn Insight tag is included on this website, which establishes a connection to the LinkedIn server if you visit this website and are logged into your LinkedIn account at the same time. Please see LinkedIn's privacy policy at www.linkedin.com/legal/privacy-policy for more information on data collection and use, and the choices and rights to protect your privacy. If you are logged in to LinkedIn, you can deactivate data collection at any time at the following link: https://www.linkedin.com/psettings/enhanced-advertising.

Use of Twitter and Twitter Conversion Tracking

We use the visitor action pixel of Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA ("Twitter") on our website, provided you gave your consent to this. This helps us to track the actions of users after they have seen or clicked a Twitter advertisement. We can then determine the effectiveness of Twitter advertisements for statistical and market research purposes. The data captured in this way is anonymous to us - meaning that we do not see the personal data of individual users. This data is however saved and processed by Twitter, about which we inform you in line with the knowledge available to us. Twitter may link this data with your Twitter account and also use it for its own marketing purposes in accordance with Twitter's data protection policy https://twitter.com/privacy You may enable Twitter and its partners to place advertisements on and outside of Twitter. A cookie may additionally be saved on your computer for these purposes. 

More detailed information on conversion tracking and data protection settings for customized adverts can be found at https://support.twitter.com/articles/20171528#.

By using Twitter and the "re-tweet" function, the websites you have visited are linked with your Twitter account and disclosed to other users. Data is also transferred to Twitter in the process. Please note that, as providers of the webpage, we do not obtain any knowledge of the content of the transferred data or its use by Twitter. Further information in this regard is available in Twitter's data privacy statement at https://twitter.com/privacy.

You may change your data protection settings on Twitter under the account settings at http://twitter.com/account/settings
. This consent may only be granted by users who are over 16 years old. If you are younger, please ask your parent or guardian for advice.  

Hotjar

We use Hotjar, a piece of analysis software from Hotjar Ltd., on our website in order to improve our understanding of our users' needs and to optimize the offering on this website, provided you gave your consent to this. Hotjar enables us to measure and evaluate the usage behaviour (clicks, mouse movements, scrolling heights, etc.) on our website. The information on your visit to our website which the tracking code and cookies generate in the process is transferred to the Hotjar server in Ireland and saved there. 

The following information may be displayed by your device and your browser:

  • The IP address of your device (gathered and saved in an anonymized form)
  • Your email address, including your given name and family name, if you provided us with this information via our website.
  • Screen size of your device
  • Device type and browser information
  • Geographical location (country only)
  • Preferred language version of our website
  • Protocol information

The following data is automatically generated by our server if Hotjar is used:

  • Referring domain
  • Web pages visited
  • Geographical location (country only)
  • Preferred language version of our website
  • Date and time of when you accessed our website

Hotjar uses this information to evaluate your visit to our website and generate reports on its use as well as to evaluate other services related to the website use and on-line evaluation of the website.

Hotjar also uses services of external companies such as Google Analytics and Optimizely to provide the service. These external companies may save information which your browser sends within the scope of the website visit, such as cookies or IP requests. For further information on the archiving and use of your data by Google Analytics and Optimizely, please see their data privacy statements.

The cookies which Hotjar uses can have different lengths of "service life". Some last for up to 365 days, others are only valid during the actual visit.

You can prevent Hotjar from collecting the data by clicking on the following link and following the instructions there: https://www.hotjar.com/opt-out.

Outbrain

This site uses technology from Outbrain Inc. ("Outbrain", 39 W 13th Street New York, NY 10011 USA). This makes it possible to target advertising or collect analytics on internet users who have already been interested in our offers on our partners' websites. The technology is dependant on cookie-based analysis of user's behavior. This advertisement will only appear through Outbrain, either on the Outbrain Engage or the Outbrain Extended Network. If you do not want to see interest-based advertising, you can disable this feature here.

Taboola

This website uses Taboola's content discovery technology to recommend other online content to you that you may be interested in. To make these recommendations, Taboola collects information about your device and your behaviour on this website (and other partnering websites) using cookies and similar technologies. The technology also makes it possible to show advertisements to users within the Taboola advertising network if the user has been in contact with Taboola's pixel. To learn more, see Taboola's Privacy Policy or click here to opt out.

Partners providing tracking and cookie technologies

Addresses and privacy policies of our partners providing tracking and cookie technologies

Google
Google Germany GmbH
ABC-Str.19
20354 Hamburg

https://policies.google.com/privacy?hl=de&gl=de
https://privacy.google.com/businesses/processorterms
https://privacy.google.com/businesses/controllerterms

Marketo
Marketo EMEA Ltd.
Cairn House
South County Business Park
Leopardstown Road
Dublin 18, Ireland
https://documents.marketo.com/de/legal/datenschutz

Facebook
Facebook Ireland Limited,
4 Grand Canal Square
Grand Canal Harbour
Dublin 2, Ireland
https://de-de.facebook.com/privacy/explanation
https://www.facebook.com/help/568137493302217

Siteimprove
Siteimprove GmbH
Kurfürstdamm 56
10707 Berlin
https://siteimprove.com/en/privacy

LinkedIn
LinkedIn Ireland Unlimited Company
Wilton Place
Dublin 2, Ireland
https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Hootsuite
5 E 8th Ave,
Vancouver, BC V5T 1R6,
Canada
https://hootsuite.com/de/legal/privacy

Entergon
entergon GmbH & Co. KG
Wilhelmstraße 14A
61381 Friedrichsdorf
https://entergon.de/datenschutz

Searchmetrics
Searchmetrics GmbH
Greifswalder Strasse 212
10405 Berlin
https://www.searchmetrics.com/de/datenschutz

TeamViewer
TeamViewer GmbH
Jahnstr. 30
73037 Göppingen
https://www.teamviewer.com/de/datenschutzerklaerung

Go to webinar
LogmeIn Ireland Limited
Bloodstone Building Block C
70 Sir John Rogerson´s Quay
Dublin 2, Ireland
https://www.logmeininc.com/de/legal/privacy

Salesforce
Salesforce.com Germany GmbH
Erika-Mann-Str.31
80636 Munich
https://www.salesforce.com/de/company/privacy

Wistia
Wistia Inc.
17 Tudor Street
Cambridge, Massachusetts, 02139 USA
https://wistia.com/privacy

Rebrandly
Rebrandly Ltd.
31 Westland Square
Dublin 2, Ireland
https://www.rebrandly.com/privacy-policy

Hotjar Ltd.
3 Lyons Range
20 Bisazza Street
Sliema SLM 1640
Malta, Europe
https://www.hotjar.com/legal/policies/privacy

Twitter Inc.
1355 Market Street
Suite 900
San Francisco CA 94103
https://twitter.com/de/privacy

Outbrain
39 W 13th Street
New York
NY 10011
USA

Taboola Europe ltd.
Aldgate House
33 Aldgate High St
London EC3N 1DL
England

Adobe Systems Inc.
345 Park Avenue,
San Jose,
CA 95110-2704 USA
https://www.adobe.com/de/privacy/policy.html

Country-Specific Regulations

Russian Federation

The following applies to users located in the Russian Federation:

The services mentioned here are not intended for citizens of the Russian Federation whose permanent address is in Russia. If you are a citizen of the Russian Federation and your permanent address is located in Russia, you acknowledge that any and all personal information you provide when using our services is done so at your own risk and that you are solely responsible for this information; you also acknowledge that by using ZEISS services you grant your explicit permission to have your personal information collected and transferred to the United States and other countries for processing, and that ZEISS cannot be held responsible for failure to adhere to any laws of the Russian Federation.

People’s Republic of China

The following applies to users located in the People's Republic of China:

By using ZEISS services you grant your explicit permission for your personal data to be collected, processed and transferred to recipients outside China.

USA

The following applies to users located in the United States:

The content of this website can be restricted for use by persons in specific geographical regions (including the USA). ZEISS makes no claims that the website or its content is accessible, or appropriate, outside of these regions. Access to the website may not be legal for certain persons in certain countries. If you access the website in violation of these provisions of law you do so at your own initiative and are responsible for observance of the applicable laws.

The "Shine the Light" law of the state of California enables residents of California to request certain information about the data collected by ZEISS and sent to third parties for direct marketing purposes.

If you wish to request additional information covered by the "Shine the Light" law, contact us using the information provided above or submit a request to the address provided with the phrase "California Shine the Light Request" so that we can appropriately categorize your request. For this process we require your postal address, permanent address and an email address so that we can send you an answer.

CCPA Privacy Notice Addendum

This Privacy Notice for California Residents supplements the information contained in ZEISS’s Data Protection Notice and applies solely to all visitors, users and others who reside in the State of California. We are introducing this Data Protection Statement to comply with the California Consumer Privacy Act of 2019 ("CCPA") and other California data protection requirements. Any terms defined in the CCPA have the same meaning when used in this notice.

What Information Is Collected?

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or Social Security number.

yes

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

A name, signature, Social Security number, address, telephone number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.

yes

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disabilities, gender (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

No

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

yes

E. Biometric information.

Genetic, physiological, behavioral, or biological characteristics, such as fingerprints used for pattern recognition or other identifiers or identifying data.

No

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

Yes

G. Geolocation data.

Physical location or movements.

Yes

H. Sensory data.

Audio as part of voicemail or call recordings.

Yes

I. Professional or employment-related information.

Current or past job history or performance evaluations.

Yes

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or offices acting on the student's behalf, such as grades, certificates, class lists, student schedules, student identification codes, student financial information, and student disciplinary records.

No

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, predispositions.

Yes

Personal information described above and in this Privacy Notice does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA’s scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

How is data collected?

Personal information is collected from the following sources:

  • Directly from consumers, for example if you have registered on our website or you have voluntarily provided information about yourself.
  • Indirectly from consumers, for example information collected when you access and/or use one of our online services.
  • From our third-party service providers that help us provide our products and services.
  • From third parties who interact with us in connection with the services we perform, for example from eye-care professionals as part of product orders.

Why is data collected?

ZEISS collects personal information for the following purposes:

  1. For the provision of our products and services
  2. To comply with legal obligations or exercise our legal rights
  3. For credit checks and payment processing
  4. To prevent fraud  
  5. For advertising and marketing purposes
  6. For web analytics and to improve our website
  7. For contests
  8. For newsletters and other subscriptions
  9. For online applications
  10. For contact purposes and in contact forms
  11. To safeguard the security of protected areas, such as via ZEISS ID, and for authentication
  12. For orders and purchases
  13. For vendor and supplier management  
  14. To manage warranties and service claims
  15. For customer care and support
  16. To operate and allow the use of ZEISS digital services, platforms, and apps
  17. For research and development activities such as clinical studies
  18. For any purpose disclosed when collecting information

Disclosure of Personal Information

In the past 12 months, we have disclosed to third parties for our business purposes, the following categories of personal data relating to California residents covered by this disclosure:

A. Identifiers.
B. Personal data categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
D. Financial data
F. Internet or other similar network activity.
G. Geolocation data.
H. Sensory data.
I. Professional or employment-related data.
K. Inferences drawn from other personal data.

Please see “What Information Is Collected?” for more detail on these categories.

The categories of third parties to whom we disclosed personal information for our business purposes are:

  • Affiliates and subsidiaries of ZEISS
  • Vendors, suppliers, and service providers
  • Dealers and distributors who serve as ZEISS’ outside sales force
  • Banking institutions
  • Third parties who deliver our communications and products
  • Other third parties (including government agencies) as required by law

ZEISS does not intentionally collect data on young people under 16 years of age. Please contact us if you believe a young person under the age of 16 has submitted personal information to us so that we can delete it.
 

Consumer Rights

The CCPA provides consumers (California residents) with specific rights regarding their personal information. You have the right to request access to or deletion of your personal information. This applies to data collected, used, disclosed, or sold over the past 12 months, subject to certain exceptions.

To exercise these rights, please submit a verifiable consumer request to us by contacting us at:

Corporate Data Protection Officer
Carl-Zeiss-Strasse 22
73447 Oberkochen
Germany
Contact by email (please do not send confidential or sensitive information): datap rivacy @zeiss .com

Phone: 1 (800) 328-2984
online form
 

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for information twice within a 12 month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
 

Non-Discrimination

We will not discriminate against a California resident that exercises his or her rights under the California Consumer Privacy Act.

Contact us

If you have any questions or comments about this notice or about ZEISS' privacy policies and practices, please contact us at:

Corporate Data Protection Officer
Carl-Zeiss-Strasse 22
73447 Oberkochen
Germany
Contact by email (please do not send confidential or sensitive information): datap rivacy @zeiss .com

Phone: 1 (800) 328-2984
online form
 

Contacts

for data protection concerns

If you have a data protection concern, please contact:

The Corporate Data Protection Officer
Carl-Zeiss-Strasse 22
73447 Oberkochen

Contact via e-mail (Please do not send any confidential contents): datap rivacy @zeiss .com

Contact via telephone:
+49 7364 20-0 (keyword "data privacy")

Amendments to this Data Protection Notice

This notice is amended occasionally to ensure that it complies with current legal requirements and covers all of our online services.

Your legal rights to information, rectification, blocking, erasure, and objection are not affected by these changes.

© Carl Zeiss AG – Last amendment: April 2020