A Trio of Service Packages to Suit Your Specific Needs

ZEISS Metrology Care CMM is the ideal service concept for your coordinate measuring machines. Comprising three perfectly tailored packages and drawing on over a century of experience in industrial metrology across the globe, it offers a terrifically simple and effective way to boost productivity while cutting costs and downtime. For maximum performance and peace of mind, look no further than the ZEISS service portfolio.

Our 3 Preconfigured Service Packages at a Glance

ZEISS Metrology Care CMM not only shuns an impersonal “one size fits all” approach, it also spares you the hassle and uncertainty that come from searching through a dense catalog of potential services. Our 3 preconfigured packages are easy to manage and sure to meet your needs. Click the package names below to find out more.

Essential

Vitally important services from the experts:

Our Essential bundle is ideal for operators who are highly cost-conscious and require only the minimum scope of service, such as when machine utilization is low or backup systems are available.

Standard

Exhaustive checks and outstanding flexibility:

Looking for a robust set of services that can be combined with numerous extras for greater customization? The Standard package offers the flexibility you need. Secure all the benefits of our complete maintenance concept while adding your choice of optional services.

Advanced

Total coverage for ultimate peace of mind:

For operators desiring a fixed cost of ownership, a no-risk solution, and high uptime, we recommend our Advanced service package. Including all costs for labor and spare parts, it ensures a fully predictable service budget – with no unforeseen expenditure. Enjoy maximum performance and availability thanks to this premium bundle from ZEISS.

Good reasons for

ZEISS Metrology Care CMM

Whatever the scope and setting of your operations, our three preconfigured packages promote an effective approach in which you only pay for the scope of service you truly need.

Our planned preventive maintenance boosts efficiency by keeping your CMMs in optimum condition with up to 97% uptime – and you can also add optional services to your chosen package. For operational confidence, plannable cost of ownership, and CMM precision, look no further than ZEISS Metrology Care CMM.

Quicker response time

Customers with a service agreement are given priority when it comes to repair and service visits. For on-site and remote assistance alike, our response time agreements and on-call services enable swift action that provides added security in critical situations.

Machine efficiency

Our trained technical service team ensures proper setup and optimum performance of your CMM in compliance with the factory specifications and norms. Regular services keep your coordinate measuring machine in top condition at all times.

Cost reduction

Cut repair costs – and avoid unplanned expenditure throughout the duration of the contract. Benefit from regular maintenance and calibration, which extends the service life, reduces the cost of ownership, and increases reliability.

A partner you can rely on

The whole ZEISS team is committed to providing the best possible solutions across the entire CMM life cycle. Continuous training, extensive hands-on experience, and transparent processes ensure sustainable outcomes.

Maximum machine uptime

Having a routine maintenance schedule can increase the longevity of your CMM and ensure optimal efficiency. Our service concept reaps immediate benefits as it results in higher uptime.

Worldwide service network

1,500+ service engineers. 60 Quality Excellence Centers. 3 central service hubs. ZEISS provides an extraordinarily comprehensive service program from a single source, meeting your global metrology needs while maintaining a dynamic regional structure.

ZEISS Metrology Care CMM – Essential

Vitally important services from the experts

Our Essential bundle is ideal for operators who are highly cost-conscious and require only the minimum scope of service, such as when machine utilization is low or backup systems are available.

The Essential package is organized as follows:

Included

Basic Maintenance – Calibration

This CMM calibration process includes accuracy checks and a calibration certificate. The CMM geometry and the position of the three axes are checked and corrected if necessary, with the probing deviation also being checked via both a tactile and an optical sensor.

Remote Health Check

Performed either upfront by the operator or optionally on site by ZEISS experts, this check features proactive analysis, diagnosis, and predictive recommendation for all important components prior to calibration – ensuring early detection of potential issues for added security.

Optional

Accredited Calibration

In compliance with all requirements of the relevant laws and standards, our experts perform certain accredited calibration procedures (E0, PFTU) according to DIN EN ISO/ IEC 17025 for internationally comparable results.

ZEISS Smart Services Dashboard

This cloud-based monitoring application provides a real-time summary of machine performance and KPIs wherever you are. Enjoy swift and effective management of your ZEISS metrology solutions with our digitally enhanced service options. Features monitoring of temperature, collisions, and workload, plus cross-locational monitoring, clear planning of the next maintenance and calibration process, and issuing of digital service requests to ZEISS.

Your Benefits

  • Calibration and certification
  • Expert predictive recommendation
  • 24/7 digital management from anywhere

ZEISS Metrology Care CMM – Standard

Exhaustive checks and outstanding flexibility

Looking for a robust set of services that can be combined with numerous extras for greater customization? The Standard package offers the flexibility you need. Secure all the benefits of our complete maintenance concept while adding your choice of optional services.

The Standard package is organized as follows:

Included

Complete Maintenance

Our maintenance includes calibration and correction services as well as the inspection and alignment of all mechanical and electrical systems. This comprehensive package ensures optimal preventive results, increased runtimes, fewer unscheduled repairs, and lower maintenance costs.

High Uptime Forecast

Users of our Standard package are predicted to have up to 95% uptime based on historical data.

Update of Firmware

Benefit from an annual check for updates relating to the firmware, plus additional functionalities and software compatibility.

Optional

Accredited Calibration

In compliance with all requirements of the relevant laws and standards, our experts perform certain accredited calibration procedures (E0, PFTU) according to DIN EN ISO/IEC 17025 for internationally comparable results.

ZEISS Smart Services Dashboard

This cloud-based monitoring application provides a real-time summary of machine performance and KPIs wherever you are. Enjoy swift and effective management of your ZEISS metrology solutions with our digitally enhanced service options. Features monitoring of temperature, collisions, and workload, plus cross-locational monitoring, clear planning of the next maintenance and calibration process, and issuing of digital service requests to ZEISS.

Extension of Warranty (New CMMs Only)

Extended warranty means extended security with respect to predictable machine expenses.

Remote Service

This sees the ZEISS team provide ad hoc problem-solving support featuring swift response times, with work performed directly on the machine via TeamViewer.

Remote Health Check

Our experts in the ZEISS factory can perform an on-demand remote health check for all important components, including drive and sensor checks, and provide predictive recommendations if any issues are detected. This detailed knowledge of crucial CMM components offers welcome security in an economically uncertain environment and enables us to forecast future operation for added confidence.

Response Time Agreements and On-Call Services

Whether we are visiting you on site or connecting to your machine remotely, a fast response time is assured – for greater security in critical situations. We offer a variety of response times according to your needs.

Your Benefits

  • Up to 95% uptime and adjustable warranty
  • Software compatibility through updated firmware
  • Cut costs and unscheduled repairs

ZEISS Metrology Care CMM – Advanced

Total coverage for ultimate peace of mind

For operators desiring a fixed cost of ownership, a no-risk solution, and high uptime, we recommend our Advanced service package. Including all costs for labor and spare parts, it ensures a fully predictable service budget – with no unforeseen expenditure. Enjoy maximum performance and availability thanks to this premium bundle from ZEISS.

The Advanced package is organized as follows:

Included

Complete Maintenance

Our maintenance includes calibration and correction services as well as the inspection and alignment of all mechanical and pneumatic systems. This comprehensive package ensures optimal preventive results, increased runtimes, fewer unscheduled repairs, and lower maintenance costs.

High Uptime Forecast

Users of our Advanced package are predicted to have up to 97% uptime based on historical data.

ZEISS Smart Services Dashboard

This cloud-based monitoring application provides a real-time summary of machine performance and KPIs wherever you are. Enjoy swift and effective management of your ZEISS metrology solutions with our digitally enhanced service options. Features monitoring of temperature, collisions, and workload, plus cross-locational monitoring, clear planning of the next maintenance and calibration process, and issuing of digital service requests to ZEISS.

Update of Firmware

Benefit from an annual check for updates relating to the firmware, plus additional functionalities and software compatibility.

Extension of Warranty

Extended warranty means extended security with respect to predictable machine expenses. This simple safeguard is particularly beneficial for older machines.

Remote Service

This sees the ZEISS team provide ad hoc problem-solving support featuring swift response times, with work performed directly on the machine via TeamViewer.

Remote Health Check

Our experts in the ZEISS factory can perform an on-demand remote health check for all important components, including drive and sensor checks, and provide predictive recommendations if any issues are detected. This detailed knowledge of crucial CMM components offers welcome security in an economically uncertain environment and enables us to forecast future operation for added confidence.

Repairs and Spare Parts

Our flat-rate concept for repairs and spare parts ensures higher availability as well as plannable machine costs. This greater predictability promotes easier budget management and TCO calculation.

Optional

Accredited Calibration

In compliance with all requirements of the relevant laws and standards, our experts perform certain accredited calibration procedures (E0, PFTU) according to DIN EN ISO/IEC 17025 for internationally comparable results.

Response Time Agreements and On-Call Services

Whether we are visiting you on site or connecting to your machine remotely, a fast response time is assured – for greater security in critical situations. We offer a variety of response times according to your needs.

Your Benefits

  • Up to 97% uptime
  • Flat-rate concept for higher CMM availability
  • Budgetary confidence and TCO plannability

At a glance:

The services available with each package

Service Description

Advanced

Standard

Essential

Calculated uptime

up to 97%

up to 95%

 

Check and adjustment of electronic control system

 

Check and adjustment of CMM air system including replacement filters *

 

Check and optimization of probe head and sensors

 

Check and optimization of measuring system

 

Check and optimization of air bearings *

 

Mechanical and electronic check and optimization of drive system

 

Check and adjustment of rectangularity of machine axis guide ways

 

Check and test of CMM safety systems

Yearly check and revision – updates for existing firmware and controller configuration

 

Extension of warranty

º

for new devices

Calibration and adjustment of CMM

Certification and post-calibration handover

Accredited calibration in accordance with DIN EN ISO / IEC 17025

º

º

º

Pre-calibration accuracy verification

º

º

º

Wear and spare parts included

 

 

Delivery time for standard spare parts **

24 h

48 h

72 h

On-site repairs included

 

 

Proactive analysis, diagnosis, and predictiverecommendation by ZEISS experts
– remotely or on site

º

ZEISS Smart Services Dashboard

º

º

Remote digital support

º

º

Technical Service phone support and response time **

✓ 1–4 h

✓ 4–8 h

✓ 24–48 h

2-shift maintenance

º

º

 

Extended hours and weekend support

º

º

 

Engineer response time on site **

24–48 h

48–72 h

72 h

✓ included º optional

* Depending on machine type
** Average projected response and delivery times
 

Success Story: ZEISS @
Müller Präzisionsteile GmbH

During a visit to Müller Präzisionsteile GmbH, which has invested in CMMs and a maintenance agreement from ZEISS, we were unexpectedly given the chance to provide a live demonstration of our skills.

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