Our Customer Interaction Center is your first stop for all your support needs. If you have a question about your measuring machine, software, applications or training, we have the answer!

Our support services

Here to help you

Individual attention

We view direct, extensive support of our customers as a key responsibility that is vital in todays‘ competitive environment. The level of support needed depends on your individual needs and circumstances, which is why we offer a wide range of tools and services. Our staff in the Customer Interaction Center will direct you to the person responsible for your specific requirements.

Personal phone service

Our experienced software and hardware specialists provide expert advice for all aspects of your ZEISS system. After all, no one knows your equipment better than the manufacturer. The Customer Interaction Center:

  • Provides telephone support and initial troubleshooting
  • Determines next steps
  • Establishes a remote connection via Teleservice
  • Assigns specialists for all services
  • Sells measuring equipment, styli, accessories, software options, maintenance agreements and additional services

Remote Service

Our Remote-Service-Software allows us to remotely access your system, thus putting you in direct contact with you support experts via Internet and telephone. You receive the following support:

  • Remote maintenance and troubleshooting
  • Programming and application assistance
  • Measuring consultation
  • System update assistance
Further helpful tools:

Increasing efficiency:

Read how ZEISS can increase productivity with intelligent software

Download more information

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The Ideal Stylus System, Digital Poster AR
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file size: 1435 kB

O-INSPECT Accessories Infosheet, EN

O-INSPECT Accessories Infosheet, EN
pages: 1
file size: 421 kB

OMNIFIX Kit Catalogo ES (wop)

OMNIFIX Kit Catalogo ES (wop)
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file size: 17517 kB

OMNIFIX Kits Catalog EN (wop)

OMNIFIX Kits Catalog EN (wop)
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file size: 24667 kB

REACH CFX Digital Flyer EN

REACH CFX Digital Flyer EN
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SensorFit Digital Flyer, EN
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Success Story Fiber Trech

Success Story Fiber Trech
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TEMPAR Brochure, EN

TEMPAR Brochure, EN
pages: 10
file size: 3223 kB

TEMPAR Infographic, EN

TEMPAR Infographic, EN
pages: 1
file size: 1087 kB

The Ideal Stylus System Poster digital EN

The Ideal Stylus System Poster digital EN
pages: 2
file size: 5072 kB

Zahnradmesstechnik Poster, DE

Zahnradmesstechnik Poster, DE
pages: 1
file size: 1436 kB

ZEISS ACADEMY METROLOGY Training Guide Digital EN

ZEISS ACADEMY METROLOGY Training Guide Digital EN
pages: 15
file size: 3252 kB

ZEISS Metrology Portal Infosheet EN

ZEISS Metrology Portal Infosheet EN
pages: 1
file size: 7607 kB

ZEISS Original Accessories Poster EN

ZEISS Original Accessories Poster EN
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file size: 5836 kB

ZEISS Quality Excellence Center Brochure Online EN

ZEISS Quality Excellence Center Brochure Online EN
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file size: 1760 kB

ZEISS Quality Excellence Center Success Story CT measuring services EN

ZEISS Quality Excellence Center Success Story CT measuring services EN
pages: 4
file size: 3799 kB