The following flyer, "Data protection overview", provides a concise overview of how ZEISS online services (websites, apps, social networks) collect and process your personal information. Full details of this process are available in the complete version of our Data Protection Notice.
Safeguarding your personal information
In today's connected world, unauthorized attempts to access information are a reality which private individuals and companies are confronted with on a daily basis. Safeguarding information against such attempts is a considerable challenge.
Data protection is a high priority issue at ZEISS, and we invest time, energy and money into ensuring that our systems are secure and monitored around the clock. When you use ZEISS websites and platforms, you entrust us with your personal information. Safeguarding this information is important to us. There are also things that you can do to protect your personal information against unauthorised access. Below you will find information about how you can help ensure that your information stays safe.
Data processing at ZEISS (e.g. collection, processing, transfer) is performed in accordance with the law. The personal information needed from you for business transactions is stored by us and transferred to service providers contracted by ZEISS to the extent necessary to process the transactions.
This data protection notice applies to websites, domains, social media platforms and applications belonging to companies in the ZEISS Corporate Group (hereinafter referred to as ZEISS). They do not apply to the websites of ZEISS companies that, for example, have amended data protection and legal notices due to national legislation. Therefore, please note the relevant data protection and legal notices of all ZEISS websites you visit or programs you use.
In some cases, ZEISS websites also contain links to websites of third-party, ZEISS-external companies to which this data protection and legal notice does not apply.
ZEISS is a company operating on a global scale which has cross-border legally independent companies, business processes, management structures, and technical systems.
When you visit our websites, data may be collected which may, in some cases, be of a personal nature. In this notice, we point out what personal information ZEISS companies collect during your visit to our websites, and how we handle this data.
We consider the protection of your personal information a very serious matter. Our processing of your personal information collected during your visit to our websites is carried out fully in accordance with the relevant legal stipulations. In addition, our approach to dealing with personal information is based on the EU data protection principles which provide for the greatest possible degree of transparency, observance of the right to choose, access rights and the transmission and lawful processing of personal information.
Every ZEISS company complies with the data protection laws which are applicable in its own particular case. In addition, the handling of personal information is specified in a company directive for all ZEISS companies within the Group. This ZEISS company directive serves to ensure that your data is processed properly and in compliance with the applicable laws at the ZEISS companies which handle personal information. At the same time, we have instructed our employees to refer to and comply with our data protection rules wherever personal information is requested on any website.
To the extent legally permissible and with due regard for your legitimate interests in excluding the transmission or use of information, we may forward your address and creditworthiness data to, or request this data from, credit agencies in order to run credit checks for orders.
For orders paid for by invoice, and purchases for whihc payment is made in instalments, we use address data in addition to other creditworthiness data to estimate the risk of payment defaults in individual cases.
ZEISS and other companies in the ZEISS Group generally provide their customers with the option of using insecure payment methods (e.g. paying by invoice, credit purchases). The following is a non-exhaustive list of companies in the ZEISS Group:
Companies which offer their customers the option of using insecure payment methods have a legitimate interest in protecting themselves against payment defaults. This is usually done by checking the customer's creditworthiness before offering the option of using an insecure payment method. For credit checks, ZEISS is entitled to use negative creditworthiness information about the customer that it has collected itself or which has been transferred to it by another company in the ZEISS Group.
ZEISS is also entitled to transfer negative creditworthiness information about the customer to other companies in the ZEISS group before these other companies offer the customer the option of using an insecure payment method.
Creditworthiness information relates to information about outstanding payments and information which provides direct indication that the customer is at risk of defaulting on his or her payment (e.g. bankruptcy, debt counselling, deferrals due to inability to pay). Before ZEISS stores the collected negative information about outstanding payments for the purpose of transferring this information to other companies in the ZEISS Group, the customer will receive notice that this information may possibly be transferred. ZEISS is also entitled to transfer information about exceedingly atypical orders (e.g. simultaneous orders for multiple items with the same delivery address placed using different customer accounts) to other companies in the ZEISS Group and to use information about exceedingly atypical orders that it has received from other companies in the ZEISS Group. This is intended to prevent the occurrence of payment defaults and to protect our customers against having their identities used for fraudulent purposes.
Furthermore, ZEISS is permitted to collect and process address and order information for its own marketing purposes. This means, for example, that ZEISS may compare email addresses collected during order processes with Facebook Ireland Limited's email address lists in order to display personalised advertisements to the owner of the address. Facebook Ireland Limited is not permitted, however, to use the email address for any purpose other than comparing it with its address list. Information is sent to third parties for advertising purposes only in cases where it is legally permissible to do so.
You may object to the use, processing and transfer of your personal information at any time by means of an informal written letter addressed to ZEISS or via email (withdrawal form). Upon receipt of your objection, we will cease to use, process and transfer the information in question for any purpose other than carrying out the orders and tasks you have requested; we will also cease to send you advertising and promotional materials.
Disclosure or objection:
Do you want to know which of your personal information is processed by ZEISS? Do you want to object to having your information used?
According to Article 15 of the Basic Regulation on Data Privacy Protection and § 57 of the German Law to Adapt Data Protection Law to Regulation (EU) 2016/679 and to Implement Directive (EU) 2016/680 (DSAnpUG-EU), this is your legal right, and we would be more than happy to fulfil your request.
ZEISS wants to give you as much control as possible over your personal information. Normally, you can access ZEISS websites without providing any personal information.
However, in certain areas of the ZEISS websites, you are requested to provide us with personal information in order to help us enhance the site and keep in contact with you. Any personal information you submit is treated as confidential and is saved and processed exclusively within the scope of the relationship between you and ZEISS. Your personal information will not be forwarded, published or otherwise made available to third parties for marketing purposes without your prior approval.
However, as part of the provision of our services, your information may under certain circumstances be transferred to third parties who we have included in order processing, e.g. business partners or IT service providers. When transferring personal information to these third parties, we restrict ourselves to the information which is necessary for the provision of the service in question and we ensure that this transfer is carried out in compliance with the required data security. ZEISS companies will only transfer your personal information to third parties which have committed themselves to data protection and to the processing of your information in compliance with the applicable laws.
In addition, ZEISS may be forced by a court or an official order to reveal your data and associated information. Likewise, we reserve the right to use your information for the assertion of or defence against legal claims.
In the event of a takeover or merger with another company, it may be necessary to disclose or transfer your information to actual or potential buyers. In this case, ZEISS will endeavour to achieve the highest possible level of data protection and will comply with the legal stipulations.
You are entitled to request information regarding the personal data we process at any time; you may also object to the processing of this information as well as request that the extent to which your personal information is processed be limited, that information be corrected or that information be deleted. Please note that ZEISS may only delete your personal information in the event that no legal stipulations exist which require this information to be stored, or in the event that ZEISS' right to store this information does not take precedence over your right to have it deleted. Please also note that once you have requested to have your information deleted, or to have the processing of your information limited, or you have objected to the processing of your information, you may then no longer use ZEISS services, in part or in full, which require the use of your personal information.
If your personal information is being used by ZEISS because you have agreed to have it used, or because it is required for the fulfillment of a contract you have concluded with ZEISS, you may request a copy of the information that you have made available to ZEISS. Please send your request to the email address provided below. Be sure to include which data or processing activities you are requesting information about, in what format you would like to receive this information, and whether the information should be sent to you or another recipient. ZEISS will carefully review your request and inform you of the best way to fulfil it.
You may also request that ZEISS limit the future processing of your personal information in the following cases:
Personal Information of Children:
ZEISS does not intentionally collect or process the information of children under the age of 16, or as required by local laws, except on websites intended specifically for children. ZEISS complies with the applicable data protection laws on these websites.
ZEISS and its products, services and technologies are subject to the export regulations of various countries, including those of the European Union and its members states and those of the United States. You acknowledge that ZEISS is required, by applicable export regulations, trade sanctions, and embargos, to take measures to prevent companies, organisations, and parties named in sanction party lists from acquiring certain products, technologies, and services through ZEISS websites or delivery channels controlled by ZEISS. These measures may include the following:
Furthermore, you acknowledge that information required to carry out activities in accordance with your decision to have your personal information processed and used, or to receive marketing and promotional materials from ZEISS (regardless of the country in which the ZEISS company in question is located, and whether you have provided your explicit permission or objection to receive marketing and promotional materials) may be stored by companies in the ZEISS Group and exchanged between them to the extent that this is required by law.
ZEISS may invite you to participate in a customer survey. The questionnaires used for these surveys are designed in such a way that the questions can be answered without providing personal information. However, any personal information provided in a questionnaire or survey may be used by ZEISS to improve its products and services.
ZEISS may record telephone or chat conversations for the purpose of improving the quality of its service. The recording process will begin only after you have been informed of it during the conversation.
ZEISS may record telephone or chat conversations for the purpose of improving the quality of its service. The recording process will begin only after you have been informed of it during the conversation.
Within the framework of ZEISS' relationship with you as a customer, ZEISS may keep you informed, to the extent permitted by law, about its products and services (e.g. webinars, seminars and events) which are similar to the products and services from ZEISS which you have already purchased or which you use, or products or services which are directly related. Moreover, ZEISS may contact you to collect feedback regarding products, services, seminars, webinars or events which you have purchased or attended for the purpose of improving the product, service, webinar, seminar, or event in question.
ZEISS understands the importance of the protection and discreet handling of the information which you transfer to us via the Internet. Data security on our websites is a top priority. We have therefore made great efforts to ensure that our online security measures are effective. Essential data traffic on the ZEISS websites is therefore encrypted. ZEISS endeavors to update its encryption technology on a continuous basis in line with technical progress, in order to guarantee the confidential handling of the information you send us over the Internet.
We use different technologies for authentication, to simplify navigation and to improve usability. These technologies including "cookies" which measure the use and efficacy of a website. A cookie is a data item which a website sends to your browser. It is stored on your system and is used to identify it (see Cookies, Web Tracking and Web Analytics).
Visitors' IP addresses are captured on our websites for the analysis of malfunctions, for website administration, and for the collection of demographic characteristics. Furthermore, we use the IP addresses and other information, made available to us by you on this website or by other means as required, to find out which of our websites are being visited and what topics interest our visitors.
ZEISS uses cookies in a number of ways and for the following purposes:
This website makes partial use of Google Analytics, a web analysis service from Google Inc., headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). For this purpose, Google Analytics uses cookies, i.e. text files that are saved on your computer and enable your use of the website to be analysed. As a rule, the information about your use of this website obtained by the cookie is transmitted to a Google server in the USA, where it is saved. However, your IP address will be shortened by Google if IP anonymisation is activated on the website. This applies within the EU member states or in other signatory states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities, and to provide the website operator with other services relating to website use and Internet use. Google will not merge other data with the IP address transmitted by your browser within the scope of Google Analytics. You can prevent the saving of cookies by setting your browser software accordingly. However, if you choose to do so, please note that you might not be able to utilise all the functions of the ZEISS website in question to their full extent. In addition, you may prevent Google's capture and processing of the data generated by the cookie relating to your use of the website (including your IP address) by downloading and installing a browser plugin available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Our Terms and Conditions of Use and our Data Protection Notice can be found at https://www.google.com/analytics/terms/us.html and https://policies.google.com/?hl=en.
Google has added the code "anonymizeIp" to this website to enable the anonymous identification of IP addresses.
We use software to create user profiles and keep them up to date. The process involves the use of cookies for tracking purposes on the website. Unknown visitors are registered as anonymous.
In some cases we use retargeting methods by which visitors to our website are tagged so that they can be presented with targeted information on other websites. This information cannot be used to identify individuals and can be deactivated at any time by changing the display settings or privacy settings in your browser.
In some cases we use the remarketing feature from Google Inc. This feature is used to present website visitors with advertisements related to their interests within the Google advertising network. To do this, a cookie is saved to the visitor's browser which makes it possible to identify the user when he or she visits a website which is part of the Google advertising network. On these sites, the user may be presented with advertising related to content that he or she viewed previously on other websites which employ the Google remarketing feature. According to Google, it does not collect personal information during this process. If you do not want Google to use the remarketing feature, this can generally be deactivated by changing the settings under http://www.google.com/settings/ads.
Through the use of the Google remarketing feature and the "similar audiences" feature, you may be presented with advertising from ZEISS which is tailored to your person and personal interests when you visit websites within Google's so-called "Display Network". You can also deactivate the cookies used in this process at any time by changing the display settings or privacy settings in your browser.
This website makes partial use of Adobe Analytics, a web analytics service from Adobe Systems Software Ireland Limited ("Adobe").
Adobe Analytics uses cookies, which are saved on your computer for the purpose of analytics and to make the use of the website possible. If the information generated by the cookie is transferred to one of Adobe's servers, Adobe's own settings guarantee that the IP is anonymised before being used for geolocation purposes and is replaced by a generic IP address before being saved.
Adobe will not merge the IP address transmitted by your browser within the scope of Adobe Analytics with other data.
You can also deactivate the cookies used in this process at any time by changing the display settings or privacy settings in your browser.
It should be noted that limiting the use of cookies or changing your privacy settings may prevent you from being able to use all the features on our website.
ZEISS websites and platforms display personalised recommendations. These are based on your shopping history and the items and product categories you have viewed, browsed, or purchased. This information is stored in anonymous form in accordance with §15 Paragraph 3 Sentence 1 of the German Telemedia Act (TMG).
If you do not want your browsing history to be stored and used for this purpose, you can prevent this by changing the display settings or privacy settings in your browser.
Please note that doing this will prevent us from being able to show you personalised recommendations.
Some ZEISS websites feature the following social plug-in buttons for other websites:
These buttons, if displayed on the website, do not establish any contact with the servers of Facebook, Google+, Twitter or similar online service providers. For a connection to be activated, and for communication with Facebook, Google+ and Twitter to be established, you must firstly grant your approval – by clicking on the buttons.
If you are already logged into a social network of your choice, this is carried out without another window being opened. As this transfer occurs directly, we do not obtain any knowledge of the data transferred. What is transferred is the fact that you have launched the site in question. Insofar as you are simultaneously logged onto Facebook or other social media platforms, this information will be assigned to your social media account and will thus be connected with you.
With regard to the further use and storage of your personal data by Facebook, Google+ and Twitter, please obtain the relevant information directly from these social media companies. It is likewise possible to block social plugins through your browser using add-ons.
This notice is amended occasionally to ensure that it complies with current legal requirements and covers all of our online services.
Your legal rights to information, correction, blocking, deletion, and objection are not affected by these changes.
For data protection requests, please contact our corporate privacy protection representatives:
Carl-Zeiss-Strasse 22
73447 Oberkochen
Germany
Contact by email (please do not send confidential or sensitive information):
datap rivacy @zeiss .com
Contact by phone: +49 7364 20-0 (keyword: "data protection")