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Customer Service

 

In this area you can find information about our customer service including:

  • Our repairs procedure
  • An insight into the work of our Wetzlar-based colleagues

 

Servicing and Repairs

How to have your ZEISS product repaired/serviced

 

ZEISS are pleased to offer a service and repair facility to our customers, ensuring that you are constantly happy with your product.

Should you require a repair or service of your ZEISS product, please contact your local dealer. Advice and replacement parts can be dealt with in-store promptly by your dealer. For additional parts, repairs or servicing, your dealer will send the product direct to our highly skilled engineer at ZEISS UK. This reduces the hassle for yourself, ensuring the process is as swift and as simple as possible.

To find a ZEISS dealer near you, please search using the facility below. Should you have any difficulty or questions, please feel free to contact us.

Please note that we do not repair binoculars that were manufactured by Carl Zeiss Jena (formerly the East German manufacturer). You'll find the address of Carl Zeiss Jena here.

Find a Dealer

Products
  • Binoculars
  • Riflescopes
  • Spotting Scopes

Behind the scenes: "Five days is our aim"

ZEISS binoculars and spotting scopes stand for top quality and durability. Even so, products can sometimes be damaged by rough use.

The Carl Zeiss Customer Service Centre is never busier than at the end of the autumn-winter season. From battered binoculars to silted-up focusing wheels or scratched lenses, we see just about everything.

Once a product has found its way back to Wetzlar, it goes straight to the diagnostic station. Here it is carefully inspected and a decision is made as to what measures are necessary. If the repair costs less than € 200, work starts straightaway. If the repair is rather more expensive or total reconstruction is required you are first asked whether you agree to the estimated costs.

 

Klaus Felgenhauer, Head of Customer Service in Wetzlar, is constantly working to cut repair times: “In the last five years we have completely restructured our customer service operations. While waiting times used to be considerably longer, today we get all repairs done in an average of six working days – depending on the complexity, age and type of product. This does not take delivery times into account. In 80 per cent of cases we are now even managing an average processing time of maximum five working days”.

To find out what you can do to make sure that you get your product back in your hands as quickly as possible, please visit the Service & Repair section.

Service Contacts

Your dealer remains your partner – even after your purchase. We work very closely with our qualified authorised dealers who will provide optimal support with information and advice before your purchase, as well as aftercare for services, repairs and warranty claims.

 

Products from Carl Zeiss / Hensoldt

Naturally we are always happy to provide help and support. You can contact us as follows:

Great Britian
Carl Zeiss Limited
509 Coldhams Lane
Cambridge
CB1 3JS
Phone: +44 (0) 1223 40 1450
customercare .uk @zeiss .com
Germany
Carl Zeiss Sports Optics GmbH
Customer Service
Gloelstr. 3-5
D-35576 Wetzlar
Germany
Phone: +49 6441 46761
Fax: +49 6441 48369
service .sportsoptics @zeiss .com

Products from Carl Zeiss Jena

For additional services and questions about binoculars made in Jena please contact:

Optik Service Rathenau
A. Schwolow
Jahnstraße 27
D-14712 Rathenau
Germany
Phone: +49 3385 496 119
Fax: +49 3385 496 120
in fo @augenblick -mal .de
 

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