Customer Service

 

In this area you can find information about our customer service including:

  • Our repairs procedure
  • An insight into the work of our Wetzlar-based colleagues
  • Advice on illuminated reticle retrofitting, ASV retrofitting and more

 

  • Service & Repair

    Servicing and Repairs

    How to have your ZEISS product repaired/serviced:

    ZEISS are pleased to offer a service and repair facility to our customers, ensuring that you are constantly happy with your product.

    Should you require a repair or service of your ZEISS product, please contact your local dealer. Advice and replacement parts can be dealt with in-store promptly by your dealer. For additional parts, repairs or servicing, your dealer will send the product direct to our highly skilled engineer at ZEISS UK. This reduces the hassle for yourself, ensuring the process is as swift and as simple as possible.

    To find a ZEISS dealer near you, please search using the facility below. Should you have any difficulty or questions, please feel free to contact us.

    Please note that we do not repair binoculars that were manufactured by Carl Zeiss Jena (formerly the East German manufacturer). You'll find the address of Carl Zeiss Jena here.

    Find a Dealer

  • Behind the Scenes

    Behind the scenes: "Five days is our aim"

    ZEISS binoculars, riflescopes and spotting scopes stand for top quality and durability. Even so, products can sometimes be damaged by rough use.

    The Carl Zeiss Customer Service Centre is never busier than at the end of the autumn-winter season or the start of the deer hunting season. From battered binoculars to silted-up focusing wheels or scratched lenses, we see just about everything. Most damage occurs on hunting expeditions when everything gets hectic and the huntsman only has eyes for his target. When hunting chamois deer, for example, the rangefinder can fall down a steep scree slope. If you are unlucky this can affect the functionality of the digital display or the measuring accuracy of the laser.

    Once a product has found its way back to Wetzlar, it goes straight to the diagnostic station. Here it is carefully inspected and a decision is made as to what measures are necessary. If the repair costs less than € 200, work starts straightaway. If the repair is rather more expensive or total reconstruction is required you are first asked whether you agree to the estimated costs.

    Klaus Felgenhauer, Head of Customer Service in Wetzlar, is constantly working to cut repair times: “In the last five years we have completely restructured our customer service operations. While waiting times used to be considerably longer, today we get all repairs done in an average of six working days – depending on the complexity, age and type of product. This does not take delivery times into account. In 80 per cent of cases we are now even managing an average processing time of maximum five working days”.

  • Retrofitting

    Retrofitting and more

    Upgrading the bullet drop compensator, converting to digital illumination control or integrating a new reticle – there is a wide range of requests. See the table below to see which modifications are possible. Your dealer will also gladly help you and process the transaction with us.

     

    For an overview of our current reticles, please go here. See the details for your model to determine which of these reticles is available for your riflescope.

    Do you have an older riflescope? No problem. Call or eMail us. We will gladly inform you of your options.

     

    Retrofitting with ASV

    These riflescopes can be retrofitted with a BDC or BDC+ *)

    Classic Z / ZM
    52 13 XX
    Victory V / VM 52 16 XX, 52 17 XX
    Victory HT 52 24 XX

    *)BDC+ not available on 4-16x50, 6-24x56 and 6-24x72

    Retrofitting with illuminated reticle

    These riflescopes can be retrofitted with illuminated reticles:

    V / VM / Victory Modelle:
    Diavari 2.5-10x50 T* 52 16 20, 52 16 21, 52 17 30, 52 17 31
    Diavari 3-12x56 T* 52 16 30, 52 16 31, 52 17 40, 52 17 41
    Diavari 6-24x56 T* 52 16 90, 52 17 51
    Classic Modelle:
    Diavari 2.5-10x50 T* 52 13 20, 52 13 21
    Diavari 3-12x56 T* 52 13 30, 52 13 31

    * The only types of reticle available are those supplied with the relevant production series.

  • Service Points

    Service Contacts

    Your dealer remains your partner – even after your purchase. We work very closely with our qualified authorised dealers who will provide optimal support with information and advice before your purchase, as well as aftercare for services, repairs and warranty claims.

    Products from Carl Zeiss / Hensoldt

    Naturally we are always happy to provide help and support. You can contact us as follows:

    Great Britian
    Carl Zeiss Limited
    509 Coldhams Lane
    Cambridge
    CB1 3JS
    Phone: +44 (0) 1223 40 1450
    customercare .uk @zeiss .com
    Germany
    Carl Zeiss Sports Optics GmbH
    Customer Service
    Gloelstr. 3-5
    D-35576 Wetzlar
    Germany
    Phone: +49 6441 46761
    Fax: +49 6441 48369
    service .sportsoptics @zeiss .com

    Products from Carl Zeiss Jena

    For additional services and questions about riflescopes and binoculars made in Jena please contact:

    Optik Service Rathenau
    A. Schwolow
    Jahnstraße 27
    D-14712 Rathenau
    Germany
    Phone: +49 3385 496 119
    Fax: +49 3385 496 120
    in fo @augenblick -mal .de

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